Selling Partner Associate (with English and French), Vendor SP- Support

Overview

Selling Partner Associate (with English and French), Vendor SP- SupportJob ID: 3083070 | Amazon Ireland Support Services LimitedWORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Ireland.SHIFT REQUIREMENTS: Rotating shifts Monday-Sunday, ranging from 7 AM to 10 PM depending on role. Time off and holidays are not allowed during the training duration. The team schedule is organized in shifts and weekends to accommodate Amazon’s seven-day operating hours.In Selling Partner Support, we help third party Sellers and Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we strive to respond with complete, accurate and customer-friendly responses.We are ‘Customer Obsessed’ and focus on delivering outstanding customer service, process improvement, and effective multi-tasking across various software tools to navigate Selling Partner Accounts, research policies, and communicate solutions. You will join a remote team and collaborate via video and virtual activities to stay connected with the Amazon culture.About the team: Newly hired associates join a diverse, multicultural and global team. Amazon supports internal career growth and provides multiple career paths. Private Healthcare Plan and other benefits are included. Before employment start, a high-speed internet connection and suitable home office space are required in line with Amazon’s virtual contact center policy.Note: This role has a strong emphasis on customer service excellence, teamwork, and adaptability in a fast-paced environment.Key responsibilities

Support Amazon''s Selling Partners to resolve incoming issues via three channels: Phone, Email, and Chat.Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.Identify customers’ needs, clarify information, research issues, and provide solutions.Demonstrate customer obsession by delivering empathetic, customer-focused service and effective problem resolution.Build sustainable relationships and engage customers by going the extra mile.Meet productivity and quality targets and metrics; collaborate with internal stakeholders and teams.Document all Selling Partner interactions according to standard operating procedures.Troubleshoot and provide product guidance and support to Sellers and Vendors.Attend regular training sessions to learn product details and selling points.Perform other duties and special projects as directed by management within skills and experience.Qualifications

Basic Qualifications

Proficiency (C1/C2) in English and in the second language outlined in the job title.Previous experience in a customer service environment.Technical skills: intermediate proficiency with Windows, Word, Outlook and Excel; comfortable using online collaboration tools.Preferred Qualifications

Excellent verbal and written communication; ability to guide customers through steps via phone and email.Strong listening, empathy, and willingness to help.Contact Center experience is helpful.Ability to work in a fast-paced, high-volume environment with adaptability to change.Strong customer focus and ability to drive process improvements.Supportive, positive team player attitude; multitasking across phone, chat, and email.Clear and professional written and verbal communication in English and other languages as defined for the role.Ability to troubleshoot, research, and translate technical/procedural instructions for customers.Self-motivated with willingness to learn new skills; sense of urgency and adaptability.Legal notices

Amazon is an equal opportunity employer. We value diversity and do not discriminate on protected status. Privacy notice information is available at Amazon’s careers privacy page. For accommodations during the application and hiring process, visit the accommodations ..... full job details .....