Security Customer Service Officer

Overview

Job title: Security Customer Service OfficerLocation: Gyle Shopping Centre, EdinburghHours: 42 hours per week, 4 on 4 offPay rate: £13.54 per hourReports to: Operations ManagerGyle Shopping Centre is one of Edinburgh''s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas. It offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk box employee benefit scheme which includes discounted e-vouchers for most retailers, including Gyms, holidays and car rentals to name a few. It also offers an Employee Assistance Programme which provides 24/7 independent support for all colleagues. This position is for a Security and Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern. This role includes 20 days annual leave including public holidays. Online e-learning is readily available which supports our comprehensive Learning and Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one-team approach. This is a fantastic opportunity to join our team.The Gyle Shopping Centre Security and Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given.Main Duties and Responsibilities

Dealing with customer complaints.Assisting all members of the public when requested.Attending first aid incidents.Fire/bomb evacuation.Assisting retailers in all matters relating to shopliftersPolicing the customer and staff car parksDealing with lost/found children.Dealing with lost/found property.Assisting motorists within the car park (accidents, thefts etc.)Fire testing of the retail unit''s fire alarm systems.Monitoring the Centre fire alarm panel.Monitoring the Centre CCTV system.Reporting defects/spillages within the Centre and collect litter where necessary.Signing in of all visitors to the Centre Management.Operating and monitoring the Centre intruder alarm system.Radio operation and maintenance.Control of all contractors ensuring compliance with Centre Operational Policy.Control and issue of all Centre keys maintaining accuracy of all logs.Opening and closing the Centre.Carry out bank escorts.Police Liaison on community and criminal matters.Enforce the strict no smoking policy.Implement all emergency procedures when required.Patrol the mall areas of the Centre to prevent crime and unruly behaviour.Customer Service Desk Duties e.g. hiring out equipment and issue Gyle Gift Cards.Carry out weekly check on retailer''s compliance to the Fire Precautions Act 1971.Carry out weekly checks on any unoccupied unit.Carry out daily, weekly and monthly health and safety checks in the workplace and report faults.Comply with all Health and Safety policies and procedures.Check fire escapes, fire extinguishers and emergency lighting in the common areas.Carry out a daily check on the Centre Customer Service Vehicles including valet service.Ensure that all customer facilities in the Centre are clean and serviceable.Carry out Control Room duties, answering telephones and personal enquiries at Reception.Qualifications

Availability as and when required including evenings and weekends depending on shift patterns.Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.Have strong customer service skills.Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.Maintain critical standards for professionalism, service, speed and quality assurance.Adhere with new policies and procedures to ensure that a respectful workplace exists.Essential

Sound communications skills.SIA LicenseCCTV License (Preferred)First Aid Qualification.Benefits

We\''re proud to offer a great range of benefits including:24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: resources on family and life to health, money and work toolsSupport: Online chat or telephone service for urgent support in a crisisFor more information about ABM\''s benefits, visit our careers pageAbout Us

ABM is one of the world\''s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical and lighting, energy solutions, HVAC and mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we\''re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.Seniority level

Entry levelEmployment type

Full-timeJob function

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