Security & Operations Control Analyst

Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based)

Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!

Contract Details:

Location: 100% Office Based in Sighthill North, Edinburgh

Pay Rate: -15.81 per hour, Night shifts attract additional payment for unsociable hours.

Contract Length: Until End of December 2026.

Shift Type: Rotating days and nights (12-hour shifts)

Shift Pattern:

Full flexibility required; shifts include weekends and bank holidays.

Blocks of day shifts followed by night shifts, with 4-5 rest days between rotations.

10 hours paid, 2 hours unpaid breaks per shift.

About the Role:

• In this dynamic desk-based role, you''ll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You''ll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift.
• Your calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property.
• This is not a physical security or guarding role, all work is carried out from a control room environment.

Key Responsibilities:

• Receive and manage inquiries via telephone, email, and IT ticketing systems.
• Monitor and respond to physical security alarms and incidents.
• Handle high volume inbound and outbound calls with professionalism.
• Manage incidents from start to finish, following approved systems and playbooks.
• Liaise with colleagues, suppliers, contractors, and emergency services.
• Accurately document all incidents and actions taken.
• Contribute to continuous improvement and quality assurance activities.

Who We''re Looking For:

Essential Skills:

- Strong customer service or call centre background.

- Confident in handling high-volume telephone calls.

- Ability to remain calm and focused under pressure.

- Excellent attention to detail and accuracy.

- Strong IT literacy and ability to work across multiple systems.

- Clear and professional communication skills.

- Self-motivated and comfortable working independently, especially during night shifts.

Desirable Experience:

- Background in security operations, alarm monitoring, or incident response.

- Familiarity with IT ticketing systems (e.g., ServiceNow).

- Experience in regulated or time-critical environments.

Ideal Candidate Profile:

• Calm and resilient under pressure.
• Strong communicator with excellent customer service instincts.
• Highly organised and detail-focused.
• Proactive and motivated.
• Comfortable with a phone-heavy role and independent working during nights.

Training and Support:

• Enjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators.
• Ongoing senior support is available during nights and weekends.

Performance Measurement:

• Your performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment.
  

Vetting & Compliance:

• Full vetting required (DBS and credit checks).
• Candidates must be eligible to work in the UK.
  

Why Join Us?

• Initial contract until December with a strong likelihood of internal movement for high performers.
• Regular permanent and contract opportunities within the organisation.
• Exposure to a wider Physical Security and Operations team.

If you''re ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team.

If you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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