Secure Communications Service Manager

Our client has an opportunity for a Secure Communications Service Manager to join them on a contract basis for 12 months with possible extension.Role: Secure Communications Service Manager Location: Stevenage - 4 days as a minimum on site per week Hourly Rate: 48.84 via Umbrella, inside Ir35 Clearance: DV Clearance required prior to startingWhat you''ll be doing:Lead and manage incident management within the environmentLead and manage continuous service improvement activities within the environmentEnsure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliersLead and manage request management within the environmentLead and manage change management activities within the environmentCustomer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environmentEnsuring service availability levels of the environment and services within the environment are achieved meeting the customer needGovernance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliersAct as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalationsLead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance managementGovernance of vulnerability management and patching schedules within the environment Requirements:DV ..... full job details .....