Section 13 and End of Tenancy Negotiator

Our client, a well-established and professional property business based in Marylebone, is seeking a confident and organised Section 13 and Tenancy End of Tenancy Negotiator to join their team. This is a newly focused role created to support the management of rent increases following the abolition of traditional tenancy renewals. The successful candidate will act as the main point of contact for tenants regarding Section 13 notices, handling communications sensitively and professionally while negotiating mutually agreeable outcomes wherever possible. This opportunity would suit someone with a background in tenancy progression, lettings administration, or residential lettings negotiation who is confident dealing with tenants, experienced in negotiation, and comfortable managing conversations around rent increases and tenancy changes. Key Responsibilities Serving Section 13 notices to tenants in line with current legislation and company procedures Acting as the primary point of contact for tenants regarding rent increase discussions Negotiating rental increases with tenants where required Building positive relationships with tenants while balancing landlord expectations Managing tenant objections and finding commercially viable solutions Liaising closely with landlords and internal property teams throughout the process Maintaining accurate records and updating internal systems accordingly Ensuring all communication is compliant, professional, and customer-focused Where tenants ..... full job details .....