Second/Third Line Engineer

Second/Third Line IT Support EngineersLocation: Belfast Salary: Negotiable Depending on Experience + BenefitsThe OpportunityOur client is seeking a talented Second Line IT Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced MSP professional who enjoys a varied role across cloud technologies, networking, infrastructure support and project delivery.Working within a fast-paced managed services environment, you will provide 2nd and 3rd line technical support to a diverse customer base while playing a key role in infrastructure projects, cloud migrations and ongoing service improvement initiatives.This position offers exposure to modern cloud technologies, hybrid environments and enterprise networking solutions, making it an ideal opportunity for someone looking to further develop their technical expertise.The RoleAs a Second Line IT Support Engineer, you will be responsible for delivering high-quality technical support across customer environments while ensuring service levels and customer expectations are consistently exceeded. Key responsibilities include:Providing 2nd and 3rd line support remotely and on-site across customer environmentsManaging incidents, service requests and problem tickets through ITSM platformsPrioritising workloads effectively while maintaining SLA and KPI performance targetsSupporting and administering Microsoft Azure infrastructureTroubleshooting and maintaining network infrastructure across ..... full job details .....