Second/Third Line Engineer

Your new company You''ll be joining a well-established organisation with over 30 years of success, recognised for delivering high-quality IT services across a diverse client base.The business offers a modern, luxury office environment alongside a strong culture of professionalism, structure, and continuous improvement. This is a fantastic opportunity to join a team that values quality, process, and technical excellence.Your new roleAs a 3rd Line Systems Engineer, you will act as a key escalation point, supporting and maintaining a wide range of customer environments.This is a varied role where you will:Provide 3rd line support across infrastructure and systemsWork on tickets, escalations, and project deliveryCarry out client site visits when requiredManage and support core technologies and platformsMaintain clear, accurate documentation and processesFollow structured internal procedures and service standardsContribute to security, compliance, and best practice frameworksYou''ll enjoy a great mix of hands-on technical work and client interaction, making this ideal for someone who likes variety in their role.What you''ll need to succeedTo be successful, you will be a well-rounded, methodical engineer with strong attention to detail and a passion for delivering high-quality service.You will have experience with:Microsoft 365Active DirectoryVirtualisation technologiesBackup solutions (e.g. Veeam)Endpoint security / AV managementRMM toolsDesirable experience includes:Azure / ..... full job details .....