Second-Line Support

Technical Services Engineer - Second-Line Support Location: London - Hybrid workingContract: Permanent, full-time Salary: Competitive, dependent on experience We re looking for an experienced Technical Services Engineer to join a collaborative technology team within a well-known global retail organisation. you''ll provide high-quality second-line support across corporate offices, retail stores, distribution centres and manufacturing locations. This is a varied, customer-facing position combining hands-on technical support with project work, new-site installations and occasional travel to other UK locations. What you''ll be doing Diagnose and resolve complex hardware, software and connectivity issues Provide second-line support across Windows 11 and macOS environments Support Microsoft 365, Active Directory and Microsoft Exchange Manage devices using Microsoft Intune and Jamf Troubleshoot Meraki networking and connectivity issues Support D365 applications and associated users Log, manage and resolve tickets through IT service management platforms Provide technical support for meetings, town halls and events Work with third-party suppliers to resolve incidents effectively Help plan and implement hardware and software for new and existing locations Create technical documentation and training materials Contribute to wider technology projects and service improvements What we re looking for At least three years experience in a corporate technical support role Strong ..... full job details .....