Second Line Support Engineer

Job Description Behind every successful investment journey is technology that simply works. At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service. We''re looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies Take ownership of technical problems and see through to resolution even when passed to third parties. Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application delivery, and patching processes. Administer backup and restore operations. ..... full job details .....