https://jobs.co.uk/job/second-line-helpdesk-engineer-ed-resourcing-ltd--90f8732d-bca5-4406-8b43-9194fc2ba061 RSS feed for Second Line Helpdesk Engineer at ed Resourcing Ltd. en-gb Fri, 31 Jul 2026 20:51:33 GMT https://jobs.co.uk/job/second-line-helpdesk-engineer-ed-resourcing-ltd--90f8732d-bca5-4406-8b43-9194fc2ba061 https://jobs.co.uk/job/second-line-helpdesk-engineer-ed-resourcing-ltd--90f8732d-bca5-4406-8b43-9194fc2ba061 Fri, 31 Jul 2026 16:01:05 GMT Location: Norfolk | Salary: £30000 - £35000 per annum | Type: Full time | Job Title: Second Line Helpdesk Engineer Location: Hybrid working, Norfolk We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.   Responsibilities: Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have’s: Certifications e.g. CompTIA A+, M... Full time