£30000 - £35000 per annum
About the Role
A Second Line Helpdesk Engineer position is available with ed Resourcing Ltd in Norfolk, offering a salary between £30,000 and £35,000 per annum on a full-time, hybrid working basis. The role involves providing technical support across hardware, software, and network challenges, resolving escalated incidents within service agreements. Key responsibilities include administering Active Directory, supporting Windows and macOS platforms, Microsoft 365, and handling TCP/IP, DNS, and DHCP protocols. Candidates should possess strong troubleshooting abilities and deliver excellent customer service while managing priorities effectively. This hybrid role suits an individual seeking professional development with a growing organisation, offering a comprehensive benefits package.
Job Title: Second Line Helpdesk Engineer
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
Responsibilities:
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks.
Nice to have’s:
- Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with PowerShell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits
- Pension
- Health insurance
- Training plan & paid study time
- 25 days’ holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
Please apply or contact Altered Resourcing for more info.
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