Second Line Applications Support Analyst

HAYLEY DEXIS are looking for a Second Line Applications Support Analyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Second Line Applications Support Analyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We re looking for a Trainee Second Line Applications Support Analyst who s ready to step up from first line into the world of second line application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and business-critical applications that keep our company running. Your role will focus on, taking ownership of escalated incidents and requests, diagnosing issues, and resolving them (or finding clever workarounds) within SLA targets. You ll develop your skills and knowledge to troubleshoot and resolve more complex ERP and business application issues. ..... full job details .....