Seasonal Visitor Centre Supervisor

Seasonal Visitor Centre Supervisor Location: Northumberland Estates Syon ParkSalary: CompetitiveDays/Hours: Sunday, Monday and Tuesday, 08 00 Function: House Opening, March October. Although the position runs seasonally from March to October, we are looking to appoint a suitable candidate as soon as possiblePurpose of job:We are seeking a professional, friendly, and highly organised Visitor Centre Supervisor to join our team on a seasonal basis. This role is an excellent opportunity for an individual with strong customer service and administrative experience to become the first point of contact for visitors, clients, and guests, helping to create a welcoming and positive experience while supporting the day-to-day operations of the Visitor Centre and Estate Office.This is a seasonal position running from March to October, with the opportunity for the role to become permanent for the right candidate.Key Responsibilities:Visitor Services and Customer Experience Welcome and assist visitors to the estate, always providing professional and friendly customer service.Manage admissions, ticket sales, retail transactions, memberships, and general visitor enquiries.Provide accurate information and directions regarding the house, gardens, events, and facilities.Handle customer complaints and queries efficiently and professionally.Ensure the Visitor Centre and reception areas are maintained to a high standard of cleanliness and presentation.Monitor visitor flow and support a positive ..... full job details .....