Negotiable
OverviewRole:
Scrum MasterLocation:
Leeds, hybrid working 2-3 days per week in the officeSalary:
Competitive, plus excellent benefitsContract type:
PermanentEmployment type:
Full timeWorking hours:
37.5 hours per week, Mon-Fri
Do you want to work for the nation''s largest online pharmacy ensuring excellence for all our patients? We''re a market leader in the pharmacy world, with 25 years'' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are seeking an experienced and proactive Scrum Master to guide and support our cross-functional Agile teams across e-commerce, websites, mobile apps, clinical platforms, customer care, and fulfilment services.
As Scrum Master, you will be a servant leader and coach, enabling squads to deliver against an ambitious digital healthcare roadmap while maintaining quality, compliance, and alignment to our strategic goals. You will foster a culture of collaboration, continuous improvement, and self-organisation, ensuring our teams deliver high-value outcomes sprint after sprint.
Whats in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts and Exclusive offers at The Springs, Leeds
25% Discount and health and beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What youll be doing?
Scrum Facilitation: Lead Agile ceremonies including sprint planning, Feature Refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome-focused
Team Coaching: Mentor and guide teams to adopt Agile principles, fostering a self-organising culture and improving delivery performance
Stakeholder Engagement: Collaborate with Product Owners and Managers, Head of Delivery and Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives
RAID Leadership: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum
Cross-Functional Alignment: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions
Delivery Metrics: Track and share Agile performance metrics (velocity, burn-down charts, cycle time) to drive continuous improvement and data-driven decision-making
Quality and Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient-safety requirements
Continuous Improvement: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction
Who are we looking for?
Agile Knowledge: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints.
Proven experience as a Scrum Master in complex, multi-team Agile environments
Technical Fluency: Ability to converse effectively with developers and understand technical constraints, architecture, and system design
Backlog Management: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking
User-Centric Mindset: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles
Analytical Thinking: Comfortable using data (quantitative and qualitative) to make informed decisions
Effective Communication: Excellent verbal and written communication skills for clear documentation and stakeholder engagement. Strong facilitation, conflict resolution, and servant leadership skills
Cross-Functional Collaboration: Proven ability to work with UX/UI designers, engineers, QA teams, and business leaders. Experience in coordinating across multiple delivery streams, including web, app, e-commerce, and operational services
Problem-Solving: Strong critical thinking and problem-solving skills to evaluate trade-offs and make sound product decisions
Understanding of technical systems and ability to operate within technology-driven environments - bridging the gap between technical and business requirements
What happens next?Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a ..... full job details .....
Negotiable