Screening Team Leader

Location: New York Street, Manchester City CentreSalary: £27,375 per annum + £1,500 shift allowanceWorking Pattern: Full-time hybrid role. Following training, you''ll alternate between one week in the office and one week from home.Hours: Monday to Friday, 37.5 hours per week (8:00am - 4:30pm). Two late shifts every four weeks on a rotating basis (one office-based, one remote), working 12:30pm - 9:00pmAbout the RoleReed Screening is looking for a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service is delivered to clients.This is an excellent opportunity for a people-focused leader who enjoys developing others, driving performance, and improving processes within a fast-paced operational environment.What You''ll Be DoingLead, coach and develop a team of Screening Executives.Monitor team performance, quality and productivity.Ensure compliance with regulatory, contractual and internal processes.Support internal and external audits.Drive process improvements and efficiencies.Build strong relationships with clients and key stakeholders.Support the continued growth and success of Reed Screening.What We''re Looking ForExperience leading or developing a team.Strong performance management and coaching skills.Excellent customer service and stakeholder management experience.Strong organisational and communication skills.Call centre or contact centre leadership experience is advantageous but not essential.Experience in ..... full job details .....