Scheme Manager

Overview

We are looking for a Part Time Scheme Manager to join our Specialist Living team. This role is site based at 6 Longcliffe Walk, Bolton, BL1 8JQ. A driving licence will be required as Scheme Managers travel to other schemes on an ad hoc basis and you will attend the office as required. The purpose of this role is to provide intensive housing and building management services at Onward sheltered housing schemes, enabling tenants to live confidently and independently in their own homes and ensuring Onward meets health and safety and compliance requirements.Responsibilities

Manage the day-to-day operations of the sheltered housing scheme, delivering high-quality customer service and reporting repairs.Participate in partnership work, liaising with external contacts to develop processes and communication across teams to maintain collaborative working.Provide tenants with an agreed level of intensive housing management; respond to tenant emergencies in a professional and proactive manner.Ensure all schemes meet regulatory standards for health and safety and other compliance requirements; work to reduce risk and ensure building security.Attend the office as required and travel between schemes when needed.Skills and Experience

Experience of working with older people in a service environment.Experience of building management and compliance requirements.Knowledge of Health and Safety policies and risk management.Ability to work on own initiative as part of a dispersed team; skilled communicator with excellent customer service.Experience of working proactively to improve services and customer satisfaction.IT skills – Microsoft Office up to an intermediate level.A satisfactory DBS reference will be required.A full UK driving licence and access to your own car.Desirable: Knowledge of CQC requirements; National Wardens Certificate / Sheltered Housing Certificate or equivalent.Benefits

Competitive salary: £27,550 per annum (£15.14 hourly).32 days annual leave plus bank holidays (total 40 days per year, equivalent to 8 weeks).Salary Finance: access to short and long-term loans and a savings facility.Opportunity to increase annual leave through service or via the holiday purchase scheme.Pension scheme with matched contributions up to 10%.Flexible working environment and family-friendly policies.Simply Health cash plan with options to extend to family; cover includes dental, optical, physiotherapy, 24HR private GP access and more.Paid leave for sickness, maternity, paternity, and adoption.Learning for Life scheme: access up to £150 annually.Discounts and cashback offers across retail, automotive, holidays, and more (including cycle to work).Support for career development and access to training and qualifications.Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties. We are committed to creating positive spaces, a progressive workspace, and an inclusive culture. We will make reasonable adjustments to accommodate candidates during the recruitment process. For questions about the role, contact the HR team at HumanResourcesTeam@onward.co.uk. We reserve the right to close vacancies ..... full job details .....