Scheme Coordinator - Later Living

At MSV Housing, we re committed to making sure our customers have safe, secure and well-managed homes, and our Scheme Coordinators are key to making this happen. We are looking to recruit an experienced housing professional, or an enthusiastic individual with fantastic customer service and organisational skills, to join our established team. Reporting to the Later Living Manager, our Scheme Coordinators provide high-quality housing management services to customers living within our Later Living schemes, ensuring services are delivered in line with MSV standards and Regulatory of Social Housing (RSH) requirements. In addition, we are looking for candidates who have a passion for advocating on behalf of people and communities. What do our Scheme Coordinator s do; Coordinate the day-to-day management of the Later Living scheme, delivering high-quality housing management services and ensuring compliance with MSV policies and procedures. Lead and support scheme staff, providing effective supervision, coaching and performance management to ensure excellent customer service and resident satisfaction. Ensure the scheme remains safe and compliant by carrying out risk assessments, health and safety inspections, building checks, and managing repairs and contractor performance. Support customer wellbeing by maintaining regular contact with residents, responding to emergencies, promoting safeguarding, maximising income opportunities, and liaising with external agencies ..... full job details .....