Scheme Coordinator - Bedford

Duties and Responsibilities: Reports to the Branch Registered Manager. Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements. To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated. Ensure all support plans and risk assessments are person centered and reviewed regularly. Ensure all supervisions and spot checks are completed and up to date. Ensure rotas are covered, and cover shifts if there is no other alternative. Participate in the On Call of the service, including holding a work phone. To provide hands on care and support as and when required Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer. Communicating effectively internally and externally in writing. To ensure that all necessary computerised and manual records are up to date and compliant. Implementation of complaints procedure. Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies. Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents Committee at the scheme. Preparation of regular company reports as needed. Ensure training needs of all staff working in the scheme are communicated to the training team effectively. Ensuring to maintain the training Matrix, both E-learning and face to face. Ensuring all staff who are outstanding training or due to ..... full job details .....