Scheduling Team Lead

MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis.Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.Key Responsibilities:Manage all resource planning activities to ensure maximum efficiencyEnable K.P.I''s to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutionsAudit performance weekly and any errors bought to your team''s attention.All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes aboveProviding customer service to residents and customersDealing with queries from residents, changing appointmentsArranging appointments for residentsAssist when required to undertake customer satisfaction surveysAttend meetings as requested and deliver service updates to your team at your internal meetingsParticipate in ensuring a positive team spirit within contract Making sure ID badges are worn and office attire is correct at all timesFollow the company''s policies and procedures at all timesCooperate with colleagues from other Departments in a timely manner if and when necessaryAssisting with people management issuesFollow and support policies, procedures, initiatives and work ..... full job details .....