Scheduling Operations PlannerLocation: Eastleigh Salary: Up to 14.50 per hour Contract Type: 12 weeks with view of 11 month FTC after Part time: 22.2 Hours per week We are looking for a Scheduling Operations Planner to join our team. This role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are assigned efficiently. The position focuses on maximising productivity, reducing costs, and maintaining high standards of customer service, while ensuring health and safety and vulnerability considerations are met.ResponsibilitiesManage and oversee multiple diaries, ensuring operatives have optimised schedules with minimal travel timeCoordinate and schedule repairs, ensuring jobs are allocated to the right trade at the right timeDeliver excellent customer service by responding to queries and ensuring jobs are completed efficientlyHandle inbound and outbound calls and emails to confirm appointments, resolve scheduling conflicts, and liaise with operatives, contractors, and residentsPrioritise emergency repairs and overdue services in line with service level agreementsArrange follow-up visits where necessary and coordinate materials, scaffolding, and equipment with suppliers and contractorsEnsure operatives are aware of flagged properties and customer vulnerabilitiesMaintain accurate records, update job statuses, and generate reports to track scheduling performanceRequirementsExperience working in a fast-paced office ..... full job details .....