Scheduling Manager

Scheduling Manager - Social Housing Repairs & Maintenance

Full time, permanent

Based in Stratford, East London

-36,000 - -38,000 per annum

Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford.

As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers'' expectations.

Key Criteria:

• Previous experience in social housing repairs and maintenance is essential
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning software
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information and your chance of securing this role please apply online!