Scheduling Coordinator

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team.This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.The RoleAs a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.Key Responsibilities• Scheduling and coordinating appointments, jobs, and service visits• Managing diaries and allocating workloads effectively• Liaising with customers regarding appointments and enquiries• Communicating with field-based teams to ensure schedules run smoothly• Monitoring job progress and making adjustments where required• Updating internal systems with accurate information and job records• Managing incoming calls, emails, and service requests• Resolving scheduling issues and escalating concerns where necessary• Supporting the wider operations team with administrative tasks• Ensuring customer service standards are maintained at all timesAbout YouThe successful candidate will:• Have previous experience within scheduling, coordination or planning• Possess ..... full job details .....