Scheduling Coordinator

Scheduling Coordinator

Location: Bexley
Salary: -30,00035,000 per annum + quarterly bonuses
Job Type: Full-Time, Permanent

The Company

Our client is a market-leading manufacturer and supplier of specialist door systems across the UK and internationally.

Following sustained growth, the business has recently surpassed -70 million in annual turnover and continues to expand its product offering and market presence. Operating from a modern manufacturing and head office facility on the Greater London/Kent border, they have built a strong reputation for quality, innovation, and technical expertise.

With continued investment in people, products, and infrastructure, this is an excellent opportunity to join a successful and growing organization offering genuine long-term career development opportunities.

The Role

They are looking for a highly organised and proactive Scheduling Coordinator to join their growing Delivery team.

In this role, you will be responsible for planning, scheduling and coordinating Field Service Engineers carrying out maintenance, repairs and commissioning work. You''ll ensure customer requests are managed efficiently, resources are utilised effectively, and engineers have the information they need to deliver an excellent service.

This is a fast-paced position that requires excellent organisational skills, strong communication and the ability to prioritise changing workloads.

Key Responsibilities

• Schedule and coordinate Field Service Engineers for maintenance, repair and commissioning work.
• Plan engineer workloads based on skills, location, availability and customer priorities.
• Monitor engineer schedules in real time and respond quickly to changes, delays and urgent customer requests.
• Liaise with customers to arrange appointments and provide updates on service visits.
• Work closely with Field Service Engineers and internal departments to ensure smooth delivery of works.
• Resolve scheduling conflicts and operational issues efficiently.
• Maintain accurate scheduling records and service information.
• Produce reports and analyse scheduling performance to identify opportunities for continuous improvement.
• Deliver a high standard of customer service at all times.

Skills & Experience

Essential

• Minimum of 1 year experience in a scheduling coordinator role
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a busy environment.
• Excellent problem-solving skills with a proactive approach.
• Strong attention to detail.
• Confident using Microsoft Office, including Outlook and Excel.

Desirable

• Experience using scheduling or dispatch software (such as Salesforce or similar CRM systems).
• Experience working within engineering, manufacturing, facilities management or field service environments.
• Ideally have experience scheduling works for organisations that support vulnerable people or provide products and services designed to enhance their safety and wellbeing.

Benefits

• Quarterly Global Performance Bonus (typically 10-15% of annual salary, with a minimum 10% guaranteed, paid quarterly)
• 1 day WFH per wek
• 20 days annual leave plus bank holidays (three days to be taken over the Christmas period)
• Canteen with free food and drinks - you will never have to pay for lunch again!
• Company pension scheme with the option to increase your contribution up to 10%, with matched employer contributions.
• Electric Vehicle Salary Sacrifice Scheme.
• Octopus Energy employee discounts and perks.
• Modern office and manufacturing facilities.
• Opportunity to join a growing and successful business with excellent long-term career prospects.