Scheduling Coordinator

We are recruiting for an experienced Service Coordinator / Engineer Scheduler to join a busy and well-established team. This is a key role within the Service Department, responsible for coordinating a team of field-based engineers and ensuring the right engineer is in the right place at the right time.You will be responsible for planning and scheduling planned maintenance, service visits, remedial works and emergency call-outs, while keeping both engineers and customers fully informed.Key ResponsibilitiesSchedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirementsPlan and organise planned maintenance and service visitsRespond quickly and effectively to emergency call-outs and changing prioritiesManage and continuously review engineer diaries to maximise efficiencyRearrange schedules at short notice when requiredProvide engineers with clear work instructions, site information and relevant documentationLiaise with customers regarding appointments, changes, delays and queriesCoordinate with internal teams to ensure engineers have everything required for each visitAssist with service reports, worksheets, estimates and invoicing informationSupport the Service Manager with the day-to-day running of the departmentBuild strong working relationships with engineers and customersIdentify scheduling issues and resolve problems proactivelyAbout YouThe successful candidate will have previous experience scheduling or ..... full job details .....