Scheduling Coordinator

Join Our Team as a Scheduling Coordinator! Full-time, office-based position. There is no hybrid working or working from home available.Working hours are 08:30 - 17:00 (1 hour lunch) with a salary of 28,000 Are you a proactive communicator with a flair for organisation? Do you thrive in a fast-paced environment where customer satisfaction is key? If so, we have an exciting opportunity for you! Our client, a leading player in the Utilities industry, is seeking a Scheduling Coordinator to join their dynamic team in High Wycombe on a permanent basis. About the Role: As a Scheduling Coordinator, you will play a crucial role in arranging, planning, and coordinating the activities of our field engineers. You''ll be the first point of contact for customers, ensuring that their queries are resolved efficiently and that service delivery is second to none. Your efforts will directly contribute to maximising engineer utilisation and achieving KPI-based revenue and activity targets.Key Responsibilities:Schedule Preventative Maintenance visits and Reactive Calls, ensuring timely resolutions.Coordinate Remedial Works following PPM and Reactive visits.Liaise with customers and engineers to enhance scheduling productivity and service quality.Manage frontline customer calls, addressing inquiries and concerns promptly.Ensure all service visits are booked efficiently, maximising productivity.Maintain communication with customers regarding KPIs and service updates.Collaborate across teams to ..... full job details .....