Scheduling Agent

Are you a people person with a knack for organisation? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! Our client, a leading organisation in the utilities sector, is seeking a dedicated Customer Service/Scheduling Specialist to join their team in High Wycombe.

What You''ll Do:

As a vital part of our client''s operations, you will be the key connection between customers, engineers, and internal teams. Your role will focus on:

Prioritising and processing customer queries and orders via phone and email.
Arranging planned maintenance and small works by coordinating with engineers and customers.
Ensuring all callouts are completed in line with client KPIs and internal SLAs.
Investigating and resolving customer queries or complaints with patience and efficiency.
Maintaining accurate customer records and invoicing through the CRM system.
Supporting the engineering team with scheduling and diary management.

What We''re Looking For:

To be successful in this role, you should have:

A proven record of building strong relationships with customers.
Exceptional communication skills-clear, accurate, and timely.
The ability to prioritise tasks and manage your time effectively.
Experience in liaising with engineers and coordinating schedules (preferable).
A flexible attitude and confidence in approaching various tasks.

Why Join Us?

Our client values their employees and offers a range of fantastic benefits, including:

Competitive salary ranging from -26,000 to -28,000 per year.
Free on-site parking, making your commute hassle-free.
A supportive company pension plan to help you plan for the future.
Engaging company events to foster team spirit and camaraderie.

Working Hours:

Monday to Friday, ensuring a work-life balance that suits your lifestyle.

Experience Required:

Customer service administration.

If you''re ready to embark on a fulfilling career where you can make a real difference, we want to hear from you! Apply now to become part of a dynamic team that prides itself on delivering world-class customer service.

Take the next step in your career today!

We are an equal opportunity employer and welcome applications from all qualified individuals. Your adventure starts here-let''s make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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