Scheduling administrator

Service Desk Co-ordinator / Administrator The Service Desk Co-ordinator/Administrator provides day-to-day administrative and coordination support to the service desk. The role involves handling customer enquiries, scheduling engineers, managing job paperwork, raising quotes, ordering parts, and maintaining accurate system records. You will be a key point of contact for customers and engineers, ensuring jobs are planned, tracked, and completed efficiently. Key Duties and Responsibilities Office Administration and Customer Service • Answer incoming telephone calls and emails from customers • Provide a professional and helpful customer service experience • Read and update job sheets accurately • Close completed jobs and ensure all paperwork is received • Liaise with engineers regarding job details and progress • Chase outstanding job cards from engineers • Move appointments and schedules when required • Organise returns of parts or equipment • Receive deliveries, unpack orders, and label parts correctlyDuties and responsibilitiesService Coordination and SchedulingHandle service enquiries, call-outs, and repair requestsBook investigation works and schedule engineersManage and update engineers'' work diariesBook Planned Preventive Maintenance (PPM) visitsContact customers by phone and email to arrange service datesSend weekly PPM remindersManage PPM jobs via the portal, including permit checks • Coordinate remedial worksRequirements • Previous experience in a service desk, ..... full job details .....