Scheduling Administrator

Are you organised, proactive, and great with people? We''re recruiting on behalf of a company based in High Wycombe for a Scheduling Administrator to support their busy engineering team.You''ll be responsible for assisting the team, updating systems, handling customer comms, and keeping everything running smoothly. If you thrive in a fast-paced environment and love keeping things on track, this could be the role for you!Main ResponsibilitiesProgress all Calls on service management system, ensuring the current status is correct with no response dates in the past for PROV/CONFIRMED calls. Update engineer Outlook Calendar with correct information, referencing the call number and any other key information as required. The calendar should mirror the service management system for dates and times.Ensure all booking dates are input into relevant customer portals.Create and forward RAMS, Booking Forms and Permits for all required appointmentsAnalyse and complete Call Statistics Report, weekly by close of business every Friday and forward to management. Working to KPI Target of 95% of ASQ/SW are booked within the month they were raised and 90% of PM/PPM''s completed in the month they are dueEnsure any PM/PPM calls are booked in conjunction with ASQ/SW calls at the same site.Raising of Call Actions for every call in order to send relevant communication to customer i.e, order acknowledgement, booking date, etc.Raising permits for engineer visits.Accept/win quotes on the system and raise ..... full job details .....