Scheduling Administrator

Your new roleMy client is seeking a proactive and scheduling administrator to join their busy service team. This is an excellent opportunity for an organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service.Working closely with the Service Desk Manager and wider business teams, you will play a key role in ensuring the smooth coordination of engineers, effective management of customer enquiries, and delivery of high-quality aftercare support. You will be one of the first points of contact for customers, helping to ensure service levels and contractual obligations are consistently achieved.The successful candidate will be highly organised, able to prioritise workload effectively, and demonstrate a positive, can-do attitude when supporting customers and colleagues alike.Act as a primary point of contact for customers, providing professional and responsive support.Schedule and coordinate engineers efficiently to meet customer requirements and service level agreements (SLAs).Log and manage reactive service calls accurately.Monitor engineer attendance and progress to ensure SLA compliance.Escalate customer complaints and service issues where necessary.Produce daily escalation reports highlighting outstanding issues and actions required.Coordinate engineer workloads throughout the day and ensure all jobs are effectively managed.Ensure customer return calls are completed promptly and within agreed timescales.Work closely with ..... full job details .....