Scheduling Administrator

To ensure continuity of customer care and support to the companies'' client base by utilising the various in-house systems, individuals, and departments.This position requires a dynamic and proactive person with a can-do attitude to assist the Service Delivery Team in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer "aftercare" are achieved to the required company standards.Main Duties and Responsibilities: Processing quotes for remedial and other PPM related work Logging, booking, and closing calls, PPM and remedial calls. Scheduling /co-ordinating engineers'' jobs throughout the day and at the end of the day Processing of RAMS/Permits/Portals Order Processing with Suppliers and third parties raising PO''s Tracking/updating escalation tracker. Updating customer trackers. Monitoring Engineer attendance for SLA''s Sending daily schedule updates. Ensure any customer complaints are escalated Chasing engineers/Sub-contractors/LSPs for job updates Updating the CRM system with any relevant information Produce quotes in a timely manner, carrying out pre-checks before approval by the Reactive Field Line Manager or PPM Lead before being sent out if applicable. Attend internal, external meetings and training courses as and when required by Manager Infill for cards and sundries (Quotes, PO''s, Orders, email comms) Any other relevant duties as defined by the ManagerKey Skills ..... full job details .....