£13.47/hour
Scheduling Administrator Location: Bridgwater Working Hours: Monday to Friday, 08:30 – 17:00) Salary: £28,(Apply online only) per annum (£13.47 per hour) Contract: Temporary or Permanent opportunities available Holiday: 22 days plus 8 bank holidays per year
About the Role: This role involves managing the full order processing cycle—from order receipt and entry to planning and managing daily work schedules for a team of remote Service Technicians across the UK. You will ensure service level agreements and customer requirements are met, supporting invoicing and quotes while fostering strong relationships to maximise productivity and deliver excellent customer service.
Key Responsibilities:
Manage shared inboxes to ensure timely handling of enquiries
Accurately process sales orders via telephone and email according to company procedures
Manage internal processes and customer forecasts as needed
Schedule reactive and planned work to technicians, considering location, expertise, qualifications, and response targets
Optimise technicians’ daily schedules for maximum productivity and monitor job progress
Track technician travel and work activity, escalating issues when necessary
Handle customer enquiries from initial contact through to resolution
Respond to or escalate customer service issues appropriately
Comply fully with all company policies and procedures
Support sales by providing requested information such as sales literature, technical specifications, and certification details
Candidate Profile:
Experienced in fast-paced, dynamic environments with the ability to juggle multiple priorities and tasks
Willing and able to step up and support wider team functions when required
Strong interpersonal and relationship-building skills
Customer-focused with commitment to delivering high-quality service
Excellent written and verbal communication skills
Self-motivated and committed to ongoing learning and development
Detail-oriented, adaptable, and a team player
Experience & Qualifications:
Proven experience in a busy, multi-skilled customer service environment
GCSEs (or equivalent) in Maths and English at grade C or above
Ability to multitask and manage daily priorities effectively
Proficiency in Microsoft Office (Word, Excel) and aptitude for quickly learning new software and customer portals
Strong customer service and problem-solving skills
Ability to understand technical information and work within regulated, quality-controlled settings
Capable of working independently, meeting deadlines with enthusiasm and accuracy
Why Apply?
Join a respected and established organisation in the fire safety industry
Competitive salary and fixed holiday entitlement
For more information regarding the position or to discuss any other opportunities Please call (phone number removed) or email (url removed) and ask to speak to Elliot for more information about this role.
Allocation Number : INDTB
£13.47 - 13.47 per hour