Scheduler/Planner

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client''s busy Scheduling team.In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.Key Skills and Experience Required:Strong customer service skills with experience in a busy office environmentQuick learner with a positive, proactive approachAble to work effectively in a fast-paced setting, both independently and within a teamCompetent IT skills, including Microsoft OfficeExcellent organisational and planning abilityHigh level of accuracy and attention to detailClear and confident communication skills, both written and verbalMain Responsibilities:Prioritising and scheduling works in line with system requirementsCoordinating jobs based on engineer location, availability and qualificationsResponding promptly to emergency callouts and meeting SLA requirementsManaging queries arising from scheduled works and escalating where necessaryProviding engineers with clear instructions to minimise repeat visitsEnsuring customers receive all relevant information relating to their worksHandling incoming customer calls and directing enquiries appropriatelyCompleting and updating Excel spreadsheetsAssisting with reception ..... full job details .....