Scheduler/Administrator

The Scheduler will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below. Schedule PPM''s for Engineers. Schedule work orders with engineers Scheduling responsive repairs; liaising with tenants, clients, contractors and external parties. Scheduling work across all stated contracts Reacting to emergencies raised by the client and overseeing the engineer''s attendance Plan efficiencies of location and response time improvements Schedule PPM''s / WAF''s to Subcontractors. Taking ownership of daily workload Diagnose technical abilities Handling customer complaints or queries via telephone, email or letter. Manage completion of PPM''sManage completion of reactive tasks Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control. Control and issue an engineer''s uniform.Client liaisonOccasion support to ACM, CM Production of monthly performance report. Management of contract performance schedule. Chasing subcontractors'' reports/schedules To achieve the team''s agreed performance targets and ensure that SLA''s are metIT Knowledge -o MS Officeo CAFM SystemsFacilities Management experience Experience of working in financial performance penalties Strong organisation skills and a high attention to detail General knowledge of Intranet ..... full job details .....