Scheduler/ Workforce Planner

At Logic Fire and Security, we don’t hire you based on your job title. Titles can be misleading and rarely tell the full story of your skills and experience. Instead, we’re on the lookout for exceptional individuals who can demonstrate their expertise in the areas outlined below. You don’t need to tick every box, if you can confidently discuss some of the experience, we’re after, then we’d love to hear from you. We won’t overlook talent just because your career path doesn’t follow a traditional trajectory.

What sets us apart is our commitment to seeing beyond your CV. We invest in people who are ready to grow with us and want to be part of a company that genuinely values their potential. Most companies promise career progression, but how often does it actually happen - especially at speed? Here, we don’t just talk about it; we make it happen. One of our schedulers is being fast-tracked for promotion, and we need someone to step into their role. We believe in recognising and rewarding talent early, and if you’re someone who thrives on opportunity, this is yours to grab with both hands.

The role we’re hiring for is a Scheduler to join our team based in Knaresborough. This role involves managing engineers' schedules, ensuring confirmed appointments, and providing necessary job details for first-time completion. The ideal candidate will have strong organisational and communication skills, efficiently coordinating engineers, customers, and administrative tasks. Key responsibilities include scheduling maintenance, assigning jobs, maintaining customer relationships, and overseeing documentation and invoicing. Attention to detail and multitasking ability are essential for success.

What you receive for joining us:

We’re looking to offer a salary of £26,000 - £28,500. In addition, you’ll enjoy 25 days of annual leave plus bank holidays, an extra day off for your birthday, and the option to purchase additional holiday. A statutory pension is also included.

 Here’s a look at some of the things you’ll be doing:

• Scheduling and managing engineers' diaries, ensuring all jobs are confirmed with customers and have the required information for first time completion
• Assigning jobs based on engineer competencies, making sure the right engineer is matched to each task for the best results
• Handling documentation, invoicing, and customer support, ensuring all records are accurate and queries are resolved efficiently
• Managing any issues that arise, whether customer or engineer-related, with a calm and proactive approach, ensuring smooth day-to-day operations and minimal disruptions
   
   

Can you show experience in some of these areas:

• Candidates with a scheduling background are preferred, however we will speak to candidates with any administration experience
• Able to handle inbound calls as well as make outbound calls to schedule in appointments
• Ability to prioritise tasks effectively, managing a high-volume workload while staying organised, meeting deadlines, and ensuring accuracy in all aspects of work

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Logic Fire and Security is proud to be part of Compliance Group, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.