Scheduler

An exciting opportunity has arisen for an experienced Scheduler to join a friendly team based in Milton Keynes. You''ll be part of a collaborative group responsible for coordinating the schedules of field-based service and installation technicians.Working Hours:37.5 hours per weekMonday to Friday: 08:30 - 17:00Weekend cover on a rota basisHybrid working available (3 days in office, 2 days from home) after probation which is 3 monthsKey Responsibilities:Allocate reactive and installation work to meet service level agreementsPlan installationCollaborate with Regional Operations Managers to achieve a First Time FixEnsure follow-up work is reviewed and updated promptlyCoordinate return visits within 48 hoursLiaise with internal service support teams to ensure smooth operationsProvide accurate ETAs and updates to internal teams and customersManage and monitor aged calls to ensure timely resolutionEssential Skills and Experience:Minimum of 2 year''s experience in a planning or scheduling roleStrong written and verbal communication skillsExcellent UK geographical knowledgeHighly organised with the ability to self-manageFamiliarity with SAPMethodical and detail-orientedAble to prioritise and work under pressureStrong multitasking abilitiesTeam player with a professional telephone mannerSelf-motivated and proactivePlease note that no terminology in this advert is intended to discriminate on the grounds of a person''s gender, marital status, race, religion, colour, age, disability or ..... full job details .....