Scheduler Planning Supervisor

Service SupervisorDo you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience?Could you step into a Supervisor role?CROYDON BASEDA specialist National Engineering company, who install, service and maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.The Role:Based within their Croydon offices (option to work Hybrid after probation), you will supervise and support a team of call handlers and schedulers, ensuring that the business provides engineering support in line with set service level agreements SLA''s.This includes;Monitor SLA''s and ensure the team are planning works efficientlyMonitor parts, works estimation and completion are supplied form the fieldEnsure administration is performed accurately and efficientlyPlan for holiday 7 absenteeism within the teamHandle escalated customer issuesOversee and sign of overtime and holiday payments for field serviceEnsure works are signed off and passed for invoicing accordingly The Person:You will possess;Strong Administration experienceSome Scheduling, Planning, Maintenance Administration, Supervisory, etc experienceExcellent communication skillsComputer/IT literateAttention to detail and comfortable handling data accuratelySome IT based call logging systemSalary and Hours:Monday to Friday 8-5Hybrid option after probation (2 days a week from home)Salary negotiable circa 31,000 to 35,000 on experienceCompany ..... full job details .....