Scheduler

Scheduler – Knaresborough, HG5

£14.50 per hour (DOE) | Office based | Temp to Perm
Pertemps are recruiting for an organised and detail-focused Scheduler to join a busy Scheduling team in Knaresborough.
The role is office based within a busy Scheduling team and involves coordinating planned maintenance, small works and emergency callouts, ensuring all jobs are accurately scheduled and allocated to the appropriate engineers.
This is a temporary-to-permanent opportunity, with a permanent contract offered after 12 weeks subject to performance.
Working Hours:

• Monday to Thursday: 08:30am – 5:00pm
• Friday: 08:30am – 4:30pm

• Scheduling and prioritising work using the internal system
• Allocating jobs based on engineer location, availability and skill set
• Handling emergency callouts and working to SLA targets
• Liaising with customers and dealing with incoming queries
• Providing clear job information to engineers to help avoid repeat visits
• Answering incoming calls and directing them appropriately
• Updating systems and maintaining accurate records, including Excel
• Supporting reception cover when needed
• Ensuring completed works are processed through to invoicing

• Experience in an office or customer service environment
• Strong organisational skills and the ability to prioritise workload
• Confident telephone manner and good communication skills
• High level of accuracy and attention to detail
• Comfortable working in a busy, fast-moving environment
• Good IT skills, including Microsoft Office and Excel
• Reliable, practical and willing to get stuck in