Scheduler

We are pleased to be collaborating with our client, a engineering organisation operating in both installation and maintenance.- Due to increase in demand for the services of the client, they are seeking to expand their team in the work scheduling/planning department.

The main duties will be as follows:

• Customer service for inbound faults both over the phone and via templated forms
• Engagement with end customer to plan the remedial works
• Use of the planning software to maximise the efficiencies of the engineers
• Expectation management and follow up with customers for open jobs and completed works
• Updating internal systems with regards to Engineer time allocation

The ideal candidate will come from a repairs/maintenance background with knowledge and customer service skills in dealing with repairs.

The role will be office based 5 days be week and there is no option for hybrid working