Scheduler

Operations Scheduler

£26,000 - £30,000 DOE  

Full time, Office based

Monday to Friday 8:30am to 5:30pm
Hybrid working

West Kent

My client, a well-established company based in West Kent, is seeking a Scheduler to join their team. In this role, you will be responsible for managing a portfolio of clients and coordinating both planned preventative maintenance and reactive service visits across London.

If you have previous experience scheduling engineers, we’d love to hear from you, apply today!

Key Responsibilities:

• Serve as the main point of contact for clients, delivering a consistently high level of customer service.
• Coordinate and schedule engineers across London and the South East.
• Prepare and manage quotations in a timely and accurate manner.
• Take ownership of client complaints, seeking swift resolutions while keeping the management team updated on any escalated concerns.
• Maintain clear and effective communication with clients, engineers, and internal teams, managing expectations and identifying opportunities for improvement.
• Keep the management team informed of any potential risks or issues affecting service delivery.

Essential requirements:

• Solid experience working in a similar role
• A genuine passion for customer service 
• The ability to keep calm under pressure
• A meticulous attention to detail 
• Excellent organisation skills with the ability to work quickly under pressure 
• Problem solving skills
• A collaborative approach

What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

• 22 days annual leave per year + bank holidays.
• Increased holiday with length of service
• Auto-enrolment into Government pension scheme
• Monthly performance bonus
• Start Later or Finish Earlier
• Birthday off once been with company for 1 year
• Opportunity for progression due to expanding business
• Hybrid Working (flexibility to work from home some days per week once trained)

Interviews are to be held immediately, so please apply today for immediate consideration!