SC Cleared User Researcher

Role description CIP user researchers plan, design and carry out research activities with over 2000 internal users that help us gain a deep understanding of the people that use CIP''s data services. This research informs how the proposition, service, content and interaction design is shaped so that services work well for users and achieve the policy''s intent. The services that we build are designed to last and to be reusable across multiple policies/user groups. Add a note on working with existing user research and take it forward. Desired behaviours Be proactive Prioritise people over processes Drive lean results (bring change gradually and continuously); understand the value Be evidence driven Advocate for doing the right thing Help others understand your work through co-participatory design, pairing, demos and documentation Make complex look and sound simple Proactive listening Be kind and convincing Knowledge andamp; experience Experience working as a User Researcher in a fast paced commercial environment. Essential Planning research sessions and defining research roadmaps Research Operations: facilitating recruitment and incentives and advising on software and tooling when required Analysing data and communicating actionable insights to the team and stakeholders Demonstrating the value of user research: engaging sceptical clients and team members and helping immature teams to embed user research practices into their agile workflow Collaborating with ..... full job details .....