SC Cleared Network Engineer (3rd Line)

We are recruiitng for an SC Cleared IT Network Speciailst on contract to be based in Oxford working for a leading Defence organisation.

Essential:
£ Previous experience in a similar role
£ Strong Working Knowledge of Firewalls and Routing
£ Solid Knowledge of Networking and IP Networks
£ Knowledge and Experience of Cisco Network Equipment configuration.

Desirable:
£ Previous experience working in a corporate environment
£ Detailed knowledge of IT/IM Architecture
£ Exposure to virtualisation platforms, (ESXi, vCenter)
£ Experience working in a secure environment
£ Working knowledge of ITIL principles
£ Cisco Qualification

The IT Support Engineer is responsible for providing technical support to end-users within the
organisation. This role involves troubleshooting hardware and software issues, managing IT systems,
and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the
smooth operation of IT services and contributes to projects that enhance IT systems and security.

Key Duties:

Network and Infrastructure Support:

- Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
- Monitor network performance and escalate any critical issues to senior engineers or the network team.
- Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
- Support the setup and maintenance proxies and GPO Policies.

Technical Support:

- Provide Level 3 support to end-users for hardware, software, and network-related
- Provide Level 3 support to the IT Technical teams for software applications deployment and configurations and network related issues.
- Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
- Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.

 
IT System Maintenance:

- Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
- Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
- Manage user accounts and access permissions, adhering to company security

 
User Training and Documentation:

- Provide end-user documentation, training and guidance on IT systems and
- Create and update documentation for common issues, troubleshooting steps, and IT

 
IT Security and Compliance:

- Ensure that all systems are compliant with internal security policies and GDPR
- Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation’s data.

 
Knowledge and Skills:

- Customer-focused with a positive attitude towards resolving user issues.
- Strong time management and organisational skills, capable of handling multiple tasks
- A proactive approach to identifying and addressing IT issues before they escalate.
- Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
- Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
- Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support

 
Education, Qualifications, Experience:

- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
- Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
- Extensive experience in an IT support role.

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