SC Cleared IT Support Technician

Contract Duration: 12-MonthsRate: £25.15 per hourLocation: Derby, OnsiteEligibility: British Nationals OnlyYour New RoleWe are seeking a skilled Interim SC Cleared IT Support Technician to join our dynamic hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis.Your Responsibilities* Collaborate with the hardware team to diagnose and repair laptops and desktops.* Perform system builds and configurations for both laptops and desktops.* Provide support at the Tech Bar, assisting employees with IT-related issues on a rota basis (5 times a week).* Manage software BAU tasks, ensuring business operations run smoothly.* Troubleshoot and resolve second-line tickets efficiently.* Deliver remote desktop support to users, diagnosing and resolving technical problems remotely.* Maintain documentation of technical issues and solutions for knowledge sharing.You Will Have* Active SC Clearance* Proven experience in IT support, with a focus on hardware diagnostics and repair.* Strong understanding of laptop and desktop builds.* Proficiency in software troubleshooting and second-line support.* Experience in remote desktop support and ticket management systems.* Ability to communicate effectively with users ..... full job details .....