SAP Service Delivery Manager

SAP Service Delivery Manager – TieTalent

Role overview: experienced SAP Service Delivery Manager to own global BAU support operations for SAP with focus on S/4HANA. Significant S/4HANA transformation journey with -18 months left.Responsibilities

Lead day-to-day SAP support operations across a global environment, ensuring performance, availability, and SLA compliance.Oversee Incident, Problem, and Change management; serve as escalation point for support issues.Manage vendor relationships for SAP support and Application Management Services (AMS).Drive continuous improvement through KPI monitoring and service optimisation.Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations.Lead SAP change and release management processes.Provide strategic direction for BAU SAP projects.Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance.About You

Proven track record in leading application functions through significant growth and transformation.Strong expertise in SAP technologies, particularly S/4HANA.Experience managing remote and outsourced teams.Strong communication skills with ability to engage technical and non-technical stakeholders.Knowledge of SOx-compliant environments.Budget management experience.Why Join?

This is a pivotal opportunity to lead in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey.If you are a driven leader who thrives in complex, global SAP environments, we would love to hear from you.The role is based in Northern England; some travel onsite a few times a week may be required. For more details please ..... full job details .....