SAP Incident Manager

SAP Incident Manager Start: April 2027Duration: 12 Months + Extensions Location: Broughton, North Wales (Onsite)Rate: £500-550 per day Outside IR35Incident Manager (new Solution Design role) Senior Incident Manager with strong experience of structured Incident Management in ServiceNow/ITSM environments, including incident logging and categorisation, prioritisation, triage, escalation, resolution coordination, shift handover, backlog control and operational reporting. The role should be capable of coordinating the Level 1 Hypercare team with Airbus L2/L3 resolver groups, maintaining incident quality and driving response/resolution performance during Pilot and Full Go-Live. Experience of SAP S/4HANA manufacturing environments, PP/MM/QM processes and high-pressure shop-floor operations is strongly desirable. ITIL Incident/Major Incident Management capability would also be highly relevant.Important: Bid-Stage OpportunityThis role forms part of an active Akkodis consulting bid and is subject to the successful outcome of the bid process. We are currently identifying suitable contractors to form the proposed delivery team for an April 2027 start. If successful, you would be expected to take up the contract and work as part of the Akkodis delivery team supporting the client. Shortlisted candidates may also be asked to support a final client presentation or solution discussion as part of the bid. This would be discussed with you in advance and agreed before proceeding.By applying, ..... full job details .....