Salesforce Service Cloud and Agentforce Technical Architect

Key Responsibilities: Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams. Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns. Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation. Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls. Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant Salesforce deployment tooling such as Copado or Gearset. Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans. Drive non-functional design for performance, resilience, security, observability, compliance, maintainability and platform limits. Mentor technical leads and developers, resolve complex design issues and support production release readiness, cutover and post-deployment assurance. Key ..... full job details .....