Salesforce Manager

Primary Responsibilities Salesforce Platform Management Day to day management of the Back Up Trust Salesforce system Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes. Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate User Training, Support and Adoption Create and maintain user guides, training materials, process documentation, and knowledge resources Lead onboarding and refresher training sessions for new and existing staff Provide ongoing user support and troubleshooting to promote confidence and effective system use Identify gaps in user knowledge and recommend targeted training or process improvements Promote best practice use of Salesforce and associated systems across the organisation Gather feedback from users to improve system usability, processes, and adoption Champion a positive data culture and ..... full job details .....