Salesforce Developer (Sales Cloud/Service Cloud/Agentforce) - 12-Month Contract - London

Salesforce Developer (Sales Cloud/Service Cloud/Agentforce) - 12-Month Contract - London This role is for all Football X Salesforce lovers. Contracting role based in London (fully on-site) for a 12-month engagement within a retail/consumer environment working for one of Londons leading football clubs. Operating as an individual contributor within an Agile/Scrum squad, you will act as the core developer for Sales Cloud, Service Cloud, and Agentforce, owning BAU platform management, CI/CD release processes via Copado, and the AWS Connect contact centre integration - ensuring seamless end-to-end customer journeys across a complex Salesforce ecosystem. Your responsibilities: Own day-to-day technical operations across Sales Cloud, Service Cloud, Agentforce, and AWS Connect post-launch, ensuring system stability and performance Design, build, test, and deploy bespoke Salesforce solutions using Apex, Lightning Web Components, and integrations to support evolving business requirements Take full ownership of the release management process, using Copado to orchestrate and automate deployments from Sandbox through to Production Manage and optimise the AWS Connect integration with Salesforce Service Cloud and Agentforce, including CTI screen pops, omnichannel routing, and call flows Act as the primary technical escalation point for system bugs, integration faults, telephony routing issues, and complex user queries Essential skills/knowledge/experience: 4-6 years of Salesforce ..... full job details .....