Salesforce Business analyst

Job Title: Salesforce Business Analyst (Contract)
Location: Hybrid (Remote with occasional on-site meetings, London)
Contract Duration: 8 Months
Industry: Retail
Day Rate: (Apply online only) (Outside IR35)

About the Role
I am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud, Service Cloud, and Commerce Cloud.

They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform.

Key Responsibilities

• Act as the Lead Business Analyst across Salesforce implementation projects

• Serve as the primary liaison between the Salesforce delivery teams and Project Manager

• Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud

• Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria

• Translate business needs into clear, actionable requirements for developers and solution architects

• Support UAT planning, execution, and feedback cycles

• Ensure alignment between business goals and technical solutions throughout the implementation lifecycle

• Work closely with cross-functional teams including developers, architects, testers, and third-party vendors

• Report progress and escalate issues to the Project Manager in a timely manner

Required Skills & Experience

• Strong knowledge of Sales Cloud and Service Cloud

• Familiarity or previous exposure to Salesforce Commerce Cloud is a nice to have, but not essential

• Experience working in retail or B2C environments preferred

• Excellent stakeholder management and communication skills

• Experience working in Agile and hybrid delivery environments

• Ability to work independently and drive outcomes in a fast-paced setting

• Comfortable acting as the bridge between business teams and technical delivery