Sales Support Officer

We are seeking a detail-oriented Sales Support Officer to join our team in Harpenden. The ideal candidate will play a key role in supporting the customer service department within the industrial/manufacturing industry.Client DetailsWe are seeking a proactive and detail-oriented Sales Support Officer to join a leading organisation in the manufacturing industry. This role is pivotal in ensuring smooth order processing and delivery coordination for a diverse range of products across global markets. You will work closely with customers, logistics partners, and internal teams to maintain high service standards and operational efficiency.DescriptionKey ResponsibilitiesOrder Management: Receive and process purchase orders via email.Enter orders accurately into SAP and ensure correct units (kilos, tonnes, pounds).Monitor stock levels and initiate replenishment when required.Delivery Coordination: Coordinate with European logistics team for international shipmentsMake sure deliveries are completed on time and in fullCustomer and Supplier Interaction: Build strong relationships with customers (including major FMCG brands).Communicate effectively with warehousing and transport partners.Data and Systems Management: Maintain accurate records in SAP and Excel.Ensure compliance with internal processes and documentation standards.Problem-Solving and Prioritisation: Manage multiple tasks and adapt quickly to changing priorities.Handle complex logistics scenarios calmly under pressure. ..... full job details .....