Sales Support Manager

Account Support ManagerSalary: £30,000 + 20% Discretionary Bonus About the RoleWe are seeking an organised and proactive Account Support Manager to join a growing business and support the delivery of exceptional service to commercial customers, ranging from single-site businesses to large, multi-site organisations.Working closely with Key Account Managers, you will play a vital role in ensuring customer accounts are managed efficiently, operational activities run smoothly, and clients receive accurate reporting and outstanding service. This is a varied position combining customer service, administration, reporting, operational coordination, and account management support.Key ResponsibilitiesSupport Key Account Managers with the day-to-day management of commercial customer accounts.Maintain accurate customer and site records, including locations, waste streams, container types, collection schedules, and pricing information.Produce monthly and quarterly customer reports covering waste volumes and tonnage, recycling and landfill diversion performance, cost analysis and spend trends, service performance and KPI reporting, and ESG and sustainability reporting.Prepare compliance documentation, including Waste Transfer Notes, Duty of Care documentation, and hazardous waste records.Coordinate collections with operations teams, drivers, and nationwide supplier networks.Respond promptly and professionally to customer enquiries.Monitor service performance and proactively resolve ..... full job details .....